STANDARD SHIPPING 

Australia Post Standard shipping is 3-5 business days from the date your order has been shipped*

Estimated 5-8 business day delivery to regional areas (including WA & NT).

EXPRESS SHIPPING 

Australia Post Express shipping is 1-3 business days from the date your order has been shipped*

Estimated 2-5 business day delivery to regional areas (including WA & NT).

Please note, shipping timeframes are estimates only and do not account for any delays with the carrier, that may occur outside of our control.

$9 Flat rate Standard shipping on all domestic orders
(No minimum spend required)

$12 Flat rate Express shipping

FREE Standard shipping on all orders over $100

We send all orders within Australia with signature on delivery for extra security. Parcels will not be left without a signature, even if requested.

Unfortunately we do not ship internationally at this time.

We are not responsible for lost or stolen parcels or packages delayed in transit. It is the customers responsibility to contact their local postal office.

Customers must provide complete and accurate details when making purchases. We are not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Hanellei due to an incorrect delivery address given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.

If incorrect details are entered by the customer and their order has already been placed, the customer has to contact info@saintloe.com immediately and provide their correct details. We are generally able to change order details unless it has already been shipped. We are not able to combine orders.

If a customer error in shipping address is made during the checkout process e.g. incorrect or incomplete address, Saint Loe reserves the right to charge a reshipping fee.

Deliveries are sent with Signature on delivery. If a delivery is attempted whilst no one is home Australia Post and DHL will leave a delivery note and your parcel can be collected at your assigned Australia post office or re-delivery can be made with DHL. We do not leave parcels unattended. Please ensure your items are delivered to a secure address or an address in which there will be someone available to receive the parcel.

We cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by Australia Post or DHL.

We are not responsible for any delays in International deliveries which are beyond our control. This may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs clearance procedures or peak season.

The shipping cost for orders is non refundable.

International shipping costs that Saint Loe provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by Saint Loe.